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Home delivery of your equipment is an additional £5.īT charge up to £129 charge for faults inside of home boundary (including kit out of warranty). However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45.ĭelivery of your equipment to store via Click & Collect is free. Set-up Fee: There’s an activation fee of £35. Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install). Virgin Phone installation will take longer. QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Call costs from other networks and mobiles vary.
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See, sky.com and bt.com for full details of each provider’s products and services.įor details about how much it costs to call our team from a Virgin Media home phone, visit /callcosts. Weather: Satellite and aerial signals can be affected by extreme weather. If you take broadband and mobile services from us, you will receive separate bills for your broadband and mobile services. SIM: Separate contracts and terms and conditions apply to your broadband and mobile services. See terms and conditions. Equipment remains property of Virgin Media. Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Call within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge.
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Money back guarantee: The 14-day money back guarantee is available for new and existing broadband and TV customers taking a new service. Calls may be monitored. Further terms and conditions apply.
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Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. You may choose to receive a paper bill instead.
Payment: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Services and installation of equipment may vary subject to government advice on COVID19 Got a need for speed? We’ve got you covered Upgrades for eligible Ultimate Oomph customers from M500 Fibre Broadband to M600 Fibre Broadband will be completed by 31st March 2021. For the full terms and conditions please click here. You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here.
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The Virgin Media network does not cover all of the UK – please use our post code checker here to check availability. What if I cancel or move home? If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. Please check your basket for details of the minimum period that applies to the services you have chosen. We call this a minimum period, minimum term or minimum commitment period but they mean the same thing. What is a minimum period? When you take any services from us you will be committing to taking that service for a minimum amount of time (e.g. A minimum period applies to the services, please check basket for details. Subject to survey, network capacity and credit check. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. The legal stuff Your price will not increase during the minimum period except for broadband only packages.
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